Time Masters Pty Limited ACN 108 409 025 trading as Capital Exchange Australia (CEA) respects the privacy of personal information that it collects and is committed to managing that information in a responsible manner. “Personal information” is information we hold which is identifiable as being about you.
CEA ultimately wants to make your online experience with us satisfying and safe and our aim is to safeguard your privacy and the security of your personal information whilst providing a personalised service that meets your individual needs and preferences. We take this stance not just to fulfill our legislative obligations under the Act, but also because we value your trust and our ongoing relationship.
CEA, like other companies operating in Australia, is bound by the 13 Australian Privacy Principles (APPs) as set out in Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which amends the Privacy Act 1988 which governs the way we collect, use, disclose, secure and otherwise manage your personal information.
YOUR PERSONAL INFORMATION
Types of personal information collected
From time to time, it may be necessary for us to collect personal information about you when it is reasonably necessary for a business purpose.
The basic personal information we may collect from you is information that can identify you, such as:
your name, address and contact details (including email and telephone);
user ID’s and passwords relevant to our website at www.capitalexchangeaustralia.com.au;
information about the services provided to you by us, our agents and service providers;
commercial in confidence information;
records of communications or enquiries with CEA; and
other information relevant to providing you with the services you are seeking.
More specific personal information we may collect from you, includes the following:
copies of identification such as passport, driver licence, utilities notice, deeds, etc for anti-money laundering / counter terrorism act (AML/CTF) identification requirements;
bank account and credit card account details;
tax file number;
shareholding entity details; and/or
any other personal information which we may require to provide the products and services to you.
Methods of collection
We collect personal information from you in a variety of ways, including:
generally when you interact with us electronically or in person;
when you access our website;
when you subscribe for shares using our share application form and AML/CTF checklist;
through our agents and service providers; or
from other forms which we may request to be completed by you.
We will always undertake such collection by lawful and fair means usually from you directly, and not in an unreasonably intrusive way. If you do not wish to provide the information we request, we will tell you what impact this will have.
Purpose of information collected
We use your information for one or more of the following purposes:
providing our services to you;
providing you with information or advertising about our services;
providing you an online experience that is tailored to your individual needs and preferences;
for event registration and invitations and post-event marketing;
processing queries and applications you have made;
providing you with information about other services that we offer which may be of interest to you;
providing you with information about other services that our affiliates offer, that may be of interest to you;
providing you with promotional information about CEA and its other business offerings;
facilitating our internal business operations, including the fulfillment of any legal requirements; and
analysing our services and customer needs with a view to developing new and/or improved services.
Disclosure of your personal information
We will only disclose personal information about you for the purposes for which it was collected, as set out above.
We also work with a number of other parties to deliver our services to you. In certain circumstances we may share personal information with them which relates to the main reason we collected the information (and you’d reasonably expect us to do so), such as:
our business partners who assist us in operating our business and/or provide the various services you have requested and we have arranged (e.g. emails from partners promoting business or project opportunities of clients whose opportunities you have indicated may be of interest to you – class order subscribed offers, or details of your share application form for investment purposes); or
our service providers, who assist us in operating our business and/or provide the various services you have requested and we have arranged (e.g. mailing list database promotion of CEA and its services and offers (online investor e-newsletters emails)); or
other carefully screened third parties whose products and services you have indicated, may be of interest to you; or
a purchaser of the assets and operations of our business, providing those assets and operations are purchased as a going concern; or
government or regulatory authorities and other organisations, as required or authorised by law.
Disclosure of your personal information overseas
Security of your personal information
We are committed to protecting your privacy and will take reasonable steps to ensure that the information we collect is protected from loss and misuse and from unauthorised access, modification and disclosure. However we are not liable for any unauthorised access to this information.
Some of the security measures we use include:
Firewalls and access logging tools that protect against unauthorised access to your data and our network;
Secure work environments and workflow systems that prevent unauthorised access and copying of your personal information;
Virus scanning tools; and
Management of access privileges, to ensure that only those who really need it can see your personal information.
These measures are robust, but security risks do change. We will remain vigilant in our efforts to protect your personal information.
If we no longer require personal information for any of the purposes for which it may legally be used or disclosed, we will take reasonable steps to destroy or permanently de-identify it.
Access to your personal information
If you ask us, we will usually give you access to the personal information we hold about you. There is generally no cost for accessing the personal information we hold about you, unless the request is complex or resource intensive. If there is a charge, it will be reasonable and we will let you know what it is going to be so that you can agree to it before we go ahead.
Should you wish to access and update your personal information, please direct your request to our Privacy Officer at email@example.com. You may be required to provide suitable identification to enable us to protect the security and privacy of your personal information.
Quality of personal information
We aim to keep the personal information we hold about you accurate, up-to-date and complete. If you think our records need to be corrected, please email firstname.lastname@example.org. We encourage you to update your details with us so we can deliver better service to you.
COMPLAINTS ABOUT PRIVACY
The Privacy Officer
Time Masters Pty Limited ACN 108 409 025 trading as Capital Exchange Australia
161 Maitland Rd
Mayfield, NSW, 2304
We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
When you visit our website
When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Third party sites
Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.
We will provide you with a low cost way of contacting us if you wish to opt out from receiving further marketing offers. In accordance with the Act and APPs, direct marketing offers will contain an opportunity to opt out.
QUALITY OF INFORMATION
We will take reasonable steps to ensure that the information that we collect, use and disclose is accurate, complete and up to date.
CHANGS TO THE POLICY